Ordering from Amazon.com
Placing an Order
If you're new to Amazon.com, you may wish to review our
Placing Your First Order Help
page. We also provide additional assistance on the
Using the Shopping Cart and
1-Click Ordering Help
pages.
To view all the Ordering Help pages in this section, please see the Related
Topics section at the bottom of the page.
Finding Product Information
The
Search Tips & Product FAQs Help
help section contains information about products available at Amazon.com, how to find
additional product information, and the best way to search and browse for the products that
interest you.
Session Validation During Ordering
When placing an order on Amazon.com, you may be asked to copy the text from a picture into a
text entry box before completing your order (commonly referred to as a "captcha" screen). This
extra task is one that only actual customers can perform accurately and helps prevent automated
programs from accessing features on Amazon.com.
When you encounter this screen, simply enter the characters displayed to continue. If you make
an error or can't read the characters on the first attempt, we'll give you another chance to try it
again.
Shipping and Delivery Information
If you are interested in learning about shipping rates or when your order might be delivered,
please visit our
Shipping & Delivery Help
section.
The easiest way to see exact shipping charges for an order is to put items in your cart, proceed
to checkout, and view the order summary. You'll be able to adjust shipping options and see exact
shipping charges. You can always cancel or return to your shopping without actually placing the
order.
Order Payment Information
For information about payment methods accepted on Amazon.com and help troubleshooting payment
issues, please visit our
Payment, Pricing & Promotions Help
section.
Orders to International Locations
Looking to ship an order to a non-U.S. destination? Please see our
International Shipping Help
page. You may also want to consider shopping at Amazon Stores around the
world.
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